.servicedesk-case {
  --sd-paper: #f7f6fa;
  --sd-paper-deep: #eceaf4;
  --sd-white: #ffffff;
  --sd-ink: #151515;
  --sd-graphite: #24242b;
  --sd-copy: #5e5c69;
  --sd-muted: #686672;
  --sd-line: rgba(21, 21, 21, .14);
  --sd-line-light: rgba(255, 255, 255, .16);
  --sd-violet: #554ee2;
  --sd-violet-dark: #5049de;
  --sd-violet-soft: #dedcff;
  --sd-mint: #59d9b1;
  --sd-mint-on-violet: #bff7e6;
  --sd-serif: "Iowan Old Style", Baskerville, "Times New Roman", serif;
  --sd-sans: "Mont", "Helvetica Neue", Arial, sans-serif;
  --sd-mono: "SFMono-Regular", Consolas, monospace;
  --sd-ease: cubic-bezier(.22, 1, .36, 1);
  position: relative;
  overflow: hidden;
  overflow: clip;
  color: var(--sd-ink);
  background: var(--sd-paper);
  font-family: var(--sd-sans);
}

.servicedesk-case,
.servicedesk-case *,
.servicedesk-case *::before,
.servicedesk-case *::after {
  box-sizing: border-box;
}

.servicedesk-case :is(h1, h2, h3, p, figure, figcaption, dl, dd, ol, ul) {
  margin-top: 0;
}

.servicedesk-case :is(h1, h2, h3, p, a, dt, dd, li, span, strong, small, em) {
  font-family: inherit;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case :is(h1, h2, h3) {
  color: inherit;
  font-family: var(--sd-sans) !important;
}

.servicedesk-case h1,
.servicedesk-case h2,
.servicedesk-case h3 {
  color: inherit;
  letter-spacing: -.052em;
}

.servicedesk-case h1,
.servicedesk-case h2 {
  font-weight: 600;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case em {
  font-family: var(--sd-serif) !important;
  font-weight: 400;
}

.servicedesk-case em {
  color: var(--sd-violet);
  font-style: italic;
}

.servicedesk-case :is(.servicedesk-case__media-frame, .servicedesk-case__result-board) img {
  display: block;
  width: 100%;
  max-width: 100%;
  height: auto;
  opacity: 1;
  filter: none;
  mix-blend-mode: normal;
  object-fit: contain;
  object-position: center;
  -webkit-user-drag: none;
  user-select: none;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case :is(.servicedesk-case__media-frame, .servicedesk-case__result-board) img,
html.brawus-v2-html body#body.brawus-v2 .servicedesk-case :is(.servicedesk-case__media-frame, .servicedesk-case__result-board) img.ed-real-media,
html.brawus-v2-html body#body.brawus-v2 .servicedesk-case :is(.servicedesk-case__media-frame, .servicedesk-case__result-board):hover img.ed-real-media {
  display: block !important;
  width: 100% !important;
  max-width: 100% !important;
  height: auto !important;
  opacity: 1 !important;
  filter: none !important;
  mix-blend-mode: normal !important;
  object-fit: contain !important;
  object-position: center !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case :is(.servicedesk-case__hero-board, .servicedesk-case__role-boards, .servicedesk-case__system-board, .servicedesk-case__result-board) figcaption strong {
  color: inherit !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case :is(.servicedesk-case__journey, .servicedesk-case__system, .servicedesk-case__cta) :is(h1, h2, h3),
html.brawus-v2-html body#body.brawus-v2 .servicedesk-case .servicedesk-case__role-intro article:last-child :is(h1, h2, h3) {
  color: var(--sd-white) !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case :is(.servicedesk-case__hero, .servicedesk-case__brief, .servicedesk-case__roles, .servicedesk-case__scope, .servicedesk-case__result) :is(h1, h2, h3) {
  color: var(--sd-ink) !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case :is(.servicedesk-case__hero, .servicedesk-case__brief, .servicedesk-case__roles, .servicedesk-case__scope, .servicedesk-case__result, .servicedesk-case__journey, .servicedesk-case__system, .servicedesk-case__cta) :is(h1, h2, h3) em {
  color: var(--sd-violet) !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case .servicedesk-case__system :is(h1, h2, h3) em {
  color: var(--sd-mint) !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case :is(.servicedesk-case__journey, .servicedesk-case__cta) :is(h1, h2, h3) em {
  color: var(--sd-mint-on-violet) !important;
}

.servicedesk-case__shell {
  width: min(1440px, calc(100% - 72px));
  margin-inline: auto;
}

.servicedesk-case__hero {
  position: relative;
  isolation: isolate;
  padding: clamp(148px, 12vw, 194px) 0 clamp(90px, 8vw, 126px);
  overflow: hidden;
  background:
    linear-gradient(90deg, rgba(21, 21, 21, .035) 1px, transparent 1px),
    var(--sd-paper);
  background-size: clamp(74px, 7vw, 118px) 100%, auto;
}

.servicedesk-case__hero::before {
  position: absolute;
  z-index: -2;
  top: -16vw;
  right: -10vw;
  width: clamp(360px, 53vw, 900px);
  aspect-ratio: 1;
  border-radius: 50%;
  background: radial-gradient(circle, rgba(100, 93, 251, .25) 0, rgba(100, 93, 251, .08) 42%, transparent 68%);
  content: "";
  pointer-events: none;
}

.servicedesk-case__hero-orbit {
  position: absolute;
  z-index: -1;
  top: clamp(160px, 14vw, 224px);
  right: -8vw;
  width: clamp(300px, 40vw, 660px);
  aspect-ratio: 1;
  border: 1px solid rgba(100, 93, 251, .24);
  border-radius: 50%;
  box-shadow:
    0 0 0 clamp(32px, 4vw, 64px) rgba(100, 93, 251, .045),
    0 0 0 clamp(76px, 9vw, 144px) rgba(100, 93, 251, .025);
  pointer-events: none;
}

.servicedesk-case__topline {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 28px;
  margin-bottom: clamp(72px, 8vw, 120px);
  padding-bottom: 19px;
  border-bottom: 1px solid var(--sd-line);
}

.servicedesk-case__back,
.servicedesk-case__hero-note a,
.servicedesk-case__text-link {
  display: inline-flex;
  min-height: 44px;
  align-items: center;
  gap: 12px;
  color: var(--sd-ink);
  font-size: 10px;
  font-weight: 600;
  line-height: 1;
  letter-spacing: .14em;
  text-decoration: none;
  text-transform: uppercase;
  transition: color .25s ease, transform .25s var(--sd-ease);
}

.servicedesk-case__back {
  color: var(--sd-copy);
}

.servicedesk-case__back:hover,
.servicedesk-case__back:focus-visible,
.servicedesk-case__hero-note a:hover,
.servicedesk-case__hero-note a:focus-visible,
.servicedesk-case__text-link:hover,
.servicedesk-case__text-link:focus-visible {
  color: var(--sd-violet);
  transform: translateY(-2px);
}

.servicedesk-case__topline > p {
  margin-bottom: 0;
  color: var(--sd-muted);
  font-family: var(--sd-mono);
  font-size: 9px;
  line-height: 1.4;
  letter-spacing: .17em;
  text-transform: uppercase;
}

.servicedesk-case__hero-grid {
  display: grid;
  grid-template-columns: minmax(0, 1.48fr) minmax(260px, .52fr);
  align-items: end;
  gap: clamp(52px, 9vw, 142px);
  margin-bottom: clamp(66px, 7vw, 106px);
}

.servicedesk-case__wordmark {
  display: flex;
  width: fit-content;
  align-items: center;
  gap: 13px;
  margin-bottom: clamp(28px, 3vw, 44px);
  color: var(--sd-ink);
  font-size: clamp(14px, 1.35vw, 20px);
  font-weight: 600;
  line-height: 1;
  letter-spacing: -.035em;
}

.servicedesk-case__wordmark span {
  position: relative;
  display: block;
  width: 28px;
  height: 28px;
  border-radius: 9px;
  background: var(--sd-violet);
  box-shadow: 13px 13px 0 -8px var(--sd-mint);
}

.servicedesk-case__wordmark span::before,
.servicedesk-case__wordmark span::after {
  position: absolute;
  left: 7px;
  width: 14px;
  height: 2px;
  border-radius: 999px;
  background: #fff;
  content: "";
}

.servicedesk-case__wordmark span::before { top: 9px; }
.servicedesk-case__wordmark span::after { top: 16px; width: 9px; }

.servicedesk-case__hero h1 {
  max-width: 10.5ch;
  margin-bottom: 0;
  font-size: clamp(68px, 8.4vw, 134px);
  line-height: .84;
  text-wrap: balance;
}

.servicedesk-case__hero h1 em {
  display: inline-block;
  font-size: .7em;
  line-height: .95;
  letter-spacing: -.04em;
}

.servicedesk-case__hero-note {
  position: relative;
  padding: 28px 0 2px 30px;
  border-left: 1px solid var(--sd-line);
}

.servicedesk-case__hero-note::before {
  position: absolute;
  top: 0;
  left: -4px;
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--sd-mint);
  box-shadow: 0 0 0 6px rgba(89, 217, 177, .12);
  content: "";
}

.servicedesk-case__hero-note > span,
.servicedesk-case__eyebrow,
.servicedesk-case figure figcaption span {
  color: var(--sd-violet);
  font-family: var(--sd-mono);
  font-size: 9px;
  font-weight: 600;
  line-height: 1.4;
  letter-spacing: .16em;
  text-transform: uppercase;
}

.servicedesk-case__hero-note > p {
  margin: 21px 0 29px;
  color: var(--sd-copy);
  font-size: clamp(15px, 1.2vw, 18px);
  line-height: 1.65;
}

.servicedesk-case__hero-note a i {
  font-size: 15px;
  font-style: normal;
}

.servicedesk-case__hero-board,
.servicedesk-case__role-boards figure,
.servicedesk-case__system-board,
.servicedesk-case__result-board {
  margin-bottom: 0;
}

.servicedesk-case__media-frame {
  position: relative;
  overflow: hidden;
  border: 1px solid rgba(21, 21, 21, .12);
  border-radius: clamp(18px, 2.2vw, 32px);
  background: var(--sd-violet);
  box-shadow: 0 28px 70px rgba(35, 33, 75, .12);
}

.servicedesk-case__media-frame img {
  transition: transform .8s var(--sd-ease);
}

.servicedesk-case__media-frame:hover img {
  transform: scale(1.012);
}

.servicedesk-case__media-frame--hero {
  padding: clamp(10px, 1.2vw, 18px);
  border-color: rgba(255, 255, 255, .1);
  background: var(--sd-graphite);
}

.servicedesk-case__media-frame--hero img,
.servicedesk-case__media-frame--dark img {
  border-radius: clamp(11px, 1.4vw, 21px);
}

.servicedesk-case__hero-board figcaption,
.servicedesk-case__role-boards figcaption,
.servicedesk-case__system-board figcaption,
.servicedesk-case__result-board figcaption {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 24px;
  padding-top: 18px;
  color: var(--sd-copy);
}

.servicedesk-case figure figcaption strong {
  max-width: 520px;
  color: inherit;
  font-size: 12px;
  font-weight: 500;
  line-height: 1.5;
  letter-spacing: -.01em;
  text-align: right;
}

.servicedesk-case__facts {
  padding: 0 0 clamp(96px, 10vw, 150px);
  background: var(--sd-paper);
}

.servicedesk-case__facts dl {
  display: grid;
  grid-template-columns: 1.2fr .72fr .8fr .86fr .7fr;
  margin-bottom: 0;
  border-top: 1px solid var(--sd-line);
  border-bottom: 1px solid var(--sd-line);
}

.servicedesk-case__facts dl > div {
  min-width: 0;
  padding: 25px clamp(15px, 2vw, 30px);
  border-left: 1px solid var(--sd-line);
}

.servicedesk-case__facts dl > div:first-child {
  padding-left: 0;
  border-left: 0;
}

.servicedesk-case__facts dt,
.servicedesk-case__system-copy dt {
  margin-bottom: 9px;
  color: var(--sd-muted);
  font-family: var(--sd-mono);
  font-size: 8px;
  line-height: 1.4;
  letter-spacing: .14em;
  text-transform: uppercase;
}

.servicedesk-case__facts dd,
.servicedesk-case__system-copy dd {
  margin-bottom: 0;
  color: var(--sd-ink);
  font-size: clamp(12px, 1vw, 15px);
  font-weight: 600;
  line-height: 1.45;
  letter-spacing: -.02em;
}

.servicedesk-case__brief,
.servicedesk-case__scope {
  padding: clamp(98px, 11vw, 166px) 0;
  color: var(--sd-ink);
  background: var(--sd-white);
}

.servicedesk-case__split {
  display: grid;
  grid-template-columns: minmax(0, .94fr) minmax(320px, .58fr);
  align-items: start;
  gap: clamp(64px, 11vw, 180px);
}

.servicedesk-case__chapter-head h2,
.servicedesk-case__roles-head h2,
.servicedesk-case__system-copy h2,
.servicedesk-case__result-copy h2,
.servicedesk-case__cta h2 {
  margin-bottom: 0;
  font-size: clamp(48px, 5.8vw, 92px);
  line-height: .96;
  text-wrap: balance;
}

.servicedesk-case__chapter-head .servicedesk-case__eyebrow,
.servicedesk-case__roles-head .servicedesk-case__eyebrow,
.servicedesk-case__system-copy .servicedesk-case__eyebrow,
.servicedesk-case__result-copy .servicedesk-case__eyebrow {
  margin-bottom: clamp(24px, 3vw, 42px);
}

.servicedesk-case__body-copy {
  padding-top: clamp(45px, 7vw, 92px);
}

.servicedesk-case__body-copy p,
.servicedesk-case__chapter-head > p:last-child,
.servicedesk-case__roles-head > p,
.servicedesk-case__system-copy > p,
.servicedesk-case__result-copy > p {
  color: var(--sd-copy);
  font-size: clamp(15px, 1.25vw, 18px);
  line-height: 1.72;
}

.servicedesk-case__body-copy p:last-child,
.servicedesk-case__chapter-head > p:last-child,
.servicedesk-case__roles-head > p,
.servicedesk-case__system-copy > p,
.servicedesk-case__result-copy > p {
  margin-bottom: 0;
}

.servicedesk-case__body-copy .servicedesk-case__lead {
  margin-bottom: 27px;
  color: var(--sd-ink);
  font-size: clamp(20px, 2vw, 29px);
  font-weight: 500;
  line-height: 1.42;
  letter-spacing: -.035em;
}

.servicedesk-case__role-intro {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 120px minmax(0, 1fr);
  align-items: stretch;
  gap: clamp(24px, 3.5vw, 54px);
  margin-top: clamp(74px, 9vw, 132px);
}

.servicedesk-case__role-intro article {
  position: relative;
  min-height: 430px;
  padding: clamp(30px, 4vw, 54px);
  overflow: hidden;
  border: 1px solid var(--sd-line);
  border-radius: clamp(22px, 2.6vw, 38px);
  background: var(--sd-paper);
}

.servicedesk-case__role-intro article:last-child {
  color: var(--sd-white);
  border-color: transparent;
  background: var(--sd-graphite);
}

.servicedesk-case__role-intro article::after {
  position: absolute;
  right: -60px;
  bottom: -96px;
  width: 220px;
  aspect-ratio: 1;
  border: 1px solid rgba(100, 93, 251, .24);
  border-radius: 50%;
  box-shadow: 0 0 0 38px rgba(100, 93, 251, .04);
  content: "";
}

.servicedesk-case__role-intro article:last-child::after {
  border-color: rgba(89, 217, 177, .35);
  box-shadow: 0 0 0 38px rgba(89, 217, 177, .035);
}

.servicedesk-case__role-intro article > span {
  display: grid;
  width: 38px;
  height: 38px;
  place-items: center;
  margin-bottom: 56px;
  border-radius: 50%;
  color: var(--sd-white);
  background: var(--sd-violet);
  font-family: var(--sd-mono);
  font-size: 9px;
}

.servicedesk-case__role-intro article:last-child > span {
  color: var(--sd-ink);
  background: var(--sd-mint);
}

.servicedesk-case__role-intro article > p {
  margin-bottom: 14px;
  color: var(--sd-violet);
  font-family: var(--sd-mono);
  font-size: 9px;
  font-weight: 600;
  letter-spacing: .15em;
  text-transform: uppercase;
}

.servicedesk-case__role-intro article:last-child > p {
  color: var(--sd-mint);
}

.servicedesk-case__role-intro h3 {
  max-width: 15ch;
  margin-bottom: 34px;
  color: inherit;
  font-size: clamp(28px, 2.8vw, 42px);
  font-weight: 600;
  line-height: 1.06;
}

.servicedesk-case__role-intro ul {
  position: relative;
  z-index: 1;
  padding: 0;
  margin-bottom: 0;
  list-style: none;
}

.servicedesk-case__role-intro li {
  padding: 12px 0;
  border-top: 1px solid var(--sd-line);
  color: var(--sd-copy);
  font-size: 13px;
  line-height: 1.45;
}

.servicedesk-case__role-intro article:last-child li {
  border-color: var(--sd-line-light);
  color: rgba(255, 255, 255, .7);
}

.servicedesk-case__role-link {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
}

.servicedesk-case__role-link i {
  width: 1px;
  height: 40%;
  background: var(--sd-line);
}

.servicedesk-case__role-link b {
  display: grid;
  flex: 0 0 auto;
  width: 68px;
  height: 68px;
  place-items: center;
  border: 1px solid rgba(100, 93, 251, .25);
  border-radius: 50%;
  color: var(--sd-violet);
  background: var(--sd-white);
  box-shadow: 0 14px 40px rgba(54, 49, 126, .11);
  font-size: 14px;
  letter-spacing: -.04em;
}

.servicedesk-case__demo-wrap {
  position: relative;
  isolation: isolate;
  padding: clamp(90px, 9vw, 142px) max(22px, calc((100vw - 1680px) / 2));
  scroll-margin-top: 108px;
  color: var(--sd-white);
  background: var(--sd-graphite);
}

.servicedesk-case__demo-wrap::before {
  position: absolute;
  z-index: -1;
  inset: 0;
  opacity: .48;
  background:
    linear-gradient(90deg, transparent 49.93%, rgba(255, 255, 255, .08) 50%, transparent 50.07%),
    linear-gradient(rgba(255, 255, 255, .035) 1px, transparent 1px);
  background-size: 100% 100%, 100% 76px;
  content: "";
  pointer-events: none;
}

.servicedesk-case__demo-wrap::after {
  position: absolute;
  z-index: -1;
  right: -16vw;
  bottom: -32vw;
  width: clamp(380px, 64vw, 980px);
  aspect-ratio: 1;
  border: 1px solid rgba(89, 217, 177, .18);
  border-radius: 50%;
  box-shadow: 0 0 0 84px rgba(100, 93, 251, .035), 0 0 0 170px rgba(100, 93, 251, .018);
  content: "";
  pointer-events: none;
}

.servicedesk-case__journey {
  padding: clamp(98px, 11vw, 166px) 0;
  background: var(--sd-violet);
}

.servicedesk-case__journey .servicedesk-case__eyebrow {
  color: rgba(255, 255, 255, .9);
}

.servicedesk-case__chapter-head--wide {
  max-width: 1100px;
  margin-bottom: clamp(64px, 8vw, 108px);
  color: var(--sd-white);
}

.servicedesk-case__chapter-head--wide h2 {
  color: var(--sd-white);
}

.servicedesk-case__chapter-head--wide h2 em {
  color: var(--sd-mint-on-violet);
}

.servicedesk-case__journey-list,
.servicedesk-case__scope-list {
  padding: 0;
  margin-bottom: 0;
  list-style: none;
}

.servicedesk-case__journey-list {
  border-top: 1px solid rgba(255, 255, 255, .27);
}

.servicedesk-case__journey-list li {
  display: grid;
  grid-template-columns: 96px minmax(0, 1fr) 150px;
  align-items: start;
  gap: clamp(26px, 5vw, 82px);
  padding: clamp(29px, 3.8vw, 50px) 0;
  border-bottom: 1px solid rgba(255, 255, 255, .27);
}

.servicedesk-case__journey-list > li > span,
.servicedesk-case__journey-list small {
  color: rgba(255, 255, 255, .9);
  font-family: var(--sd-mono);
  font-size: 9px;
  letter-spacing: .14em;
  text-transform: uppercase;
}

.servicedesk-case__journey-list h3 {
  margin-bottom: 10px;
  color: var(--sd-white);
  font-size: clamp(25px, 3vw, 43px);
  font-weight: 600;
  line-height: 1.05;
}

.servicedesk-case__journey-list p {
  max-width: 660px;
  margin-bottom: 0;
  color: rgba(255, 255, 255, .9);
  font-size: 14px;
  line-height: 1.62;
}

.servicedesk-case__journey-list small {
  justify-self: end;
}

.servicedesk-case__roles {
  padding: clamp(100px, 11vw, 168px) 0;
  background: var(--sd-paper);
}

.servicedesk-case__roles-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(260px, .42fr);
  align-items: end;
  gap: clamp(56px, 9vw, 138px);
  margin-bottom: clamp(62px, 8vw, 106px);
}

.servicedesk-case__roles-head h2 {
  max-width: 13ch;
}

.servicedesk-case__role-boards {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: clamp(22px, 3vw, 44px);
}

.servicedesk-case__role-boards figure:nth-child(2) {
  margin-top: clamp(70px, 8vw, 120px);
}

.servicedesk-case__role-boards .servicedesk-case__media-frame {
  padding: clamp(7px, .8vw, 12px);
  border-color: rgba(100, 93, 251, .25);
  background: var(--sd-violet);
}

.servicedesk-case__role-boards img {
  border-radius: clamp(12px, 1.4vw, 20px);
}

.servicedesk-case__system {
  padding: clamp(98px, 11vw, 168px) 0;
  color: var(--sd-white);
  background: var(--sd-graphite);
}

.servicedesk-case__system-grid {
  display: grid;
  grid-template-columns: minmax(300px, .48fr) minmax(0, 1fr);
  align-items: center;
  gap: clamp(58px, 9vw, 138px);
}

.servicedesk-case__system-copy h2 {
  margin-bottom: 38px;
  color: var(--sd-white);
  font-size: clamp(46px, 5.2vw, 80px);
}

.servicedesk-case__system-copy h2 em {
  color: var(--sd-mint);
}

.servicedesk-case__system-copy > p {
  color: rgba(255, 255, 255, .65);
}

.servicedesk-case__system-copy dl {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 0;
  margin: 48px 0 0;
  border-top: 1px solid var(--sd-line-light);
}

.servicedesk-case__system-copy dl > div {
  padding: 19px 16px 18px 0;
  border-bottom: 1px solid var(--sd-line-light);
}

.servicedesk-case__system-copy dl > div:nth-child(even) {
  padding-left: 18px;
  border-left: 1px solid var(--sd-line-light);
}

.servicedesk-case__system-copy dt {
  color: var(--sd-mint);
}

.servicedesk-case__system-copy dd {
  color: var(--sd-white);
}

.servicedesk-case__media-frame--dark {
  padding: clamp(9px, 1vw, 15px);
  border-color: rgba(255, 255, 255, .13);
  background: #16161b;
  box-shadow: 0 34px 90px rgba(0, 0, 0, .25);
}

.servicedesk-case__system-board figcaption {
  color: rgba(255, 255, 255, .66);
}

.servicedesk-case__system-board figcaption span {
  color: var(--sd-mint);
}

.servicedesk-case__scope {
  background: var(--sd-white);
}

.servicedesk-case__scope .servicedesk-case__chapter-head > p:last-child {
  max-width: 600px;
  margin-top: 36px;
}

.servicedesk-case__scope-list {
  border-top: 1px solid var(--sd-line);
}

.servicedesk-case__scope-list li {
  display: grid;
  grid-template-columns: 46px minmax(0, 1fr);
  gap: 20px;
  padding: 25px 0;
  border-bottom: 1px solid var(--sd-line);
}

.servicedesk-case__scope-list > li > span {
  color: var(--sd-violet);
  font-family: var(--sd-mono);
  font-size: 9px;
}

.servicedesk-case__scope-list strong {
  display: block;
  margin-bottom: 7px;
  color: var(--sd-ink);
  font-size: 17px;
  font-weight: 600;
  line-height: 1.3;
  letter-spacing: -.025em;
}

.servicedesk-case__scope-list p {
  margin-bottom: 0;
  color: var(--sd-copy);
  font-size: 13px;
  line-height: 1.55;
}

.servicedesk-case__result {
  position: relative;
  isolation: isolate;
  padding: clamp(100px, 11vw, 170px) 0;
  overflow: hidden;
  background: var(--sd-paper-deep);
}

.servicedesk-case__result-mark {
  position: absolute;
  z-index: -1;
  top: -4vw;
  right: -3vw;
  color: rgba(100, 93, 251, .065);
  font-size: clamp(240px, 34vw, 580px);
  font-weight: 700;
  line-height: .8;
  letter-spacing: -.1em;
  pointer-events: none;
  user-select: none;
}

.servicedesk-case__result-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(380px, .66fr);
  align-items: end;
  gap: clamp(64px, 10vw, 160px);
  margin-bottom: clamp(72px, 8vw, 118px);
}

.servicedesk-case__result-copy h2 {
  max-width: 12ch;
  margin-bottom: 34px;
}

.servicedesk-case__metrics {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  margin-bottom: 0;
  border-top: 1px solid var(--sd-line);
  border-bottom: 1px solid var(--sd-line);
}

.servicedesk-case__metrics > div {
  padding: 30px clamp(18px, 2.5vw, 38px);
  border-left: 1px solid var(--sd-line);
}

.servicedesk-case__metrics > div:first-child {
  padding-left: 0;
  border-left: 0;
}

.servicedesk-case__metrics dt {
  margin-bottom: 7px;
  color: var(--sd-violet);
  font-size: clamp(58px, 6.7vw, 106px);
  font-weight: 600;
  line-height: .86;
  letter-spacing: -.08em;
}

.servicedesk-case__metrics dt span {
  font-size: .42em;
  vertical-align: top;
}

.servicedesk-case__metrics dd {
  margin-bottom: 0;
  color: var(--sd-copy);
  font-size: 11px;
  line-height: 1.45;
}

.servicedesk-case__result-board {
  overflow: hidden;
  border-radius: clamp(20px, 2.8vw, 42px);
  background: var(--sd-violet);
  box-shadow: 0 32px 90px rgba(57, 51, 137, .16);
}

.servicedesk-case__result-board img {
  border-radius: inherit;
}

.servicedesk-case__result-board figcaption {
  padding: 19px clamp(20px, 2.5vw, 38px) 22px;
  color: var(--sd-white);
}

.servicedesk-case__result-board figcaption span {
  color: var(--sd-mint-on-violet);
}

.servicedesk-case__cta {
  padding: clamp(92px, 10vw, 150px) 0;
  color: var(--sd-white);
  background: var(--sd-violet);
}

.servicedesk-case__cta-panel {
  display: grid;
  grid-template-columns: 86px minmax(0, 1fr) minmax(230px, .34fr);
  align-items: end;
  gap: clamp(36px, 6vw, 90px);
}

.servicedesk-case__cta-index {
  align-self: start;
  margin-bottom: 0;
  color: rgba(255, 255, 255, .9);
  font-family: var(--sd-mono);
  font-size: 10px;
  letter-spacing: .14em;
}

.servicedesk-case__cta-panel > div:nth-child(2) > p {
  margin-bottom: 26px;
  color: var(--sd-mint-on-violet);
  font-family: var(--sd-mono);
  font-size: 9px;
  font-weight: 600;
  letter-spacing: .16em;
  text-transform: uppercase;
}

.servicedesk-case__cta h2 {
  max-width: 13ch;
  color: var(--sd-white);
}

.servicedesk-case__cta h2 em {
  color: var(--sd-mint-on-violet);
}

.servicedesk-case__cta-actions {
  display: flex;
  align-items: flex-start;
  flex-direction: column;
  gap: 19px;
  padding-bottom: 4px;
}

.servicedesk-case__button {
  display: inline-flex;
  width: 100%;
  min-height: 58px;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  padding: 0 23px;
  border: 1px solid transparent;
  border-radius: 999px;
  font-size: 12px;
  font-weight: 600;
  line-height: 1;
  text-decoration: none;
  transition: color .25s ease, background .25s ease, transform .25s var(--sd-ease);
}

.servicedesk-case__button--light {
  color: var(--sd-ink);
  background: var(--sd-white);
}

.servicedesk-case__button:hover,
.servicedesk-case__button:focus-visible {
  color: var(--sd-ink);
  background: var(--sd-mint);
  transform: translateY(-3px);
}

.servicedesk-case__text-link--light,
.servicedesk-case__text-link--light:hover,
.servicedesk-case__text-link--light:focus-visible {
  color: var(--sd-white);
}

@media (max-width: 1100px) {
  .servicedesk-case__shell {
    width: min(100% - 52px, 1320px);
  }

  .servicedesk-case__hero-grid,
  .servicedesk-case__roles-head,
  .servicedesk-case__result-grid {
    gap: 56px;
  }

  .servicedesk-case__facts dl {
    grid-template-columns: 1.2fr .7fr .78fr .8fr .7fr;
  }

  .servicedesk-case__split {
    gap: 72px;
  }

  .servicedesk-case__role-intro {
    grid-template-columns: minmax(0, 1fr) 72px minmax(0, 1fr);
    gap: 24px;
  }

  .servicedesk-case__role-link b {
    width: 54px;
    height: 54px;
  }

  .servicedesk-case__system-grid {
    grid-template-columns: minmax(270px, .46fr) minmax(0, 1fr);
    gap: 56px;
  }

  .servicedesk-case__cta-panel {
    grid-template-columns: 50px minmax(0, 1fr) 240px;
    gap: 36px;
  }
}

@media (max-width: 820px) {
  .servicedesk-case__hero-grid,
  .servicedesk-case__split,
  .servicedesk-case__roles-head,
  .servicedesk-case__system-grid,
  .servicedesk-case__result-grid {
    grid-template-columns: 1fr;
  }

  .servicedesk-case__hero-grid {
    align-items: start;
  }

  .servicedesk-case__hero-note {
    max-width: 520px;
  }

  .servicedesk-case__facts dl {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .servicedesk-case__facts dl > div {
    border-bottom: 1px solid var(--sd-line);
  }

  .servicedesk-case__facts dl > div:nth-child(odd) {
    padding-left: 0;
    border-left: 0;
  }

  .servicedesk-case__facts dl > div:last-child {
    grid-column: 1 / -1;
    border-bottom: 0;
  }

  .servicedesk-case__body-copy {
    max-width: 620px;
    padding-top: 0;
  }

  .servicedesk-case__role-intro {
    grid-template-columns: 1fr;
  }

  .servicedesk-case__role-link {
    min-height: 70px;
    flex-direction: column;
  }

  .servicedesk-case__role-link i {
    width: 36%;
    height: 1px;
  }

  .servicedesk-case__journey-list li {
    grid-template-columns: 60px minmax(0, 1fr) 90px;
    gap: 24px;
  }

  .servicedesk-case__role-boards {
    grid-template-columns: 1fr;
  }

  .servicedesk-case__role-boards figure:nth-child(2) {
    margin-top: 32px;
  }

  .servicedesk-case__system-copy {
    max-width: 650px;
  }

  .servicedesk-case__system-board {
    margin-top: 18px;
  }

  .servicedesk-case__metrics {
    max-width: 610px;
  }

  .servicedesk-case__cta-panel {
    grid-template-columns: 1fr;
  }

  .servicedesk-case__cta-index {
    display: none;
  }

  .servicedesk-case__cta-actions {
    max-width: 360px;
    margin-top: 14px;
  }
}

@media (max-width: 560px) {
  .servicedesk-case__shell {
    width: calc(100% - 36px);
  }

  .servicedesk-case__hero {
    padding-top: 122px;
    padding-bottom: 72px;
    background-size: 72px 100%, auto;
  }

  .servicedesk-case__topline {
    margin-bottom: 55px;
  }

  .servicedesk-case__topline > p {
    max-width: 125px;
    text-align: right;
  }

  .servicedesk-case__hero-grid {
    gap: 44px;
    margin-bottom: 52px;
  }

  .servicedesk-case__wordmark {
    margin-bottom: 28px;
  }

  .servicedesk-case__hero h1 {
    max-width: 9.8ch;
    font-size: clamp(45px, 13.2vw, 64px);
    line-height: .88;
  }

  .servicedesk-case__hero-note {
    padding: 22px 0 0 22px;
  }

  .servicedesk-case__media-frame {
    border-radius: 18px;
  }

  .servicedesk-case__media-frame--hero {
    padding: 7px;
  }

  .servicedesk-case__media-frame--hero img,
  .servicedesk-case__media-frame--dark img,
  .servicedesk-case__role-boards img {
    border-radius: 12px;
  }

  .servicedesk-case__hero-board figcaption,
  .servicedesk-case__role-boards figcaption,
  .servicedesk-case__system-board figcaption,
  .servicedesk-case__result-board figcaption {
    align-items: flex-start;
    flex-direction: column;
    gap: 7px;
    padding-top: 13px;
  }

  .servicedesk-case figure figcaption strong {
    text-align: left;
  }

  .servicedesk-case__facts {
    padding-bottom: 78px;
  }

  .servicedesk-case__facts dl {
    grid-template-columns: 1fr;
  }

  .servicedesk-case__facts dl > div,
  .servicedesk-case__facts dl > div:nth-child(odd),
  .servicedesk-case__facts dl > div:first-child {
    padding: 18px 0;
    border-bottom: 1px solid var(--sd-line);
    border-left: 0;
  }

  .servicedesk-case__facts dl > div:last-child {
    grid-column: auto;
    border-bottom: 0;
  }

  .servicedesk-case__brief,
  .servicedesk-case__roles,
  .servicedesk-case__system,
  .servicedesk-case__scope,
  .servicedesk-case__result,
  .servicedesk-case__cta {
    padding-top: 82px;
    padding-bottom: 82px;
  }

  .servicedesk-case__chapter-head h2,
  .servicedesk-case__roles-head h2,
  .servicedesk-case__system-copy h2,
  .servicedesk-case__result-copy h2,
  .servicedesk-case__cta h2 {
    font-size: clamp(39px, 11.5vw, 53px);
    line-height: .98;
  }

  .servicedesk-case__role-intro {
    margin-top: 58px;
  }

  .servicedesk-case__role-intro article {
    min-height: 0;
    padding: 28px 24px 30px;
    border-radius: 24px;
  }

  .servicedesk-case__role-intro article > span {
    margin-bottom: 44px;
  }

  .servicedesk-case__role-intro h3 {
    font-size: 30px;
  }

  .servicedesk-case__demo-wrap {
    padding: 76px 16px;
  }

  .servicedesk-case__journey {
    padding: 84px 0;
  }

  .servicedesk-case__chapter-head--wide {
    margin-bottom: 54px;
  }

  .servicedesk-case__journey-list li {
    grid-template-columns: 38px minmax(0, 1fr);
    gap: 14px;
    padding: 25px 0;
  }

  .servicedesk-case__journey-list small {
    display: none;
  }

  .servicedesk-case__journey-list h3 {
    font-size: 26px;
  }

  .servicedesk-case__roles-head {
    gap: 34px;
    margin-bottom: 52px;
  }

  .servicedesk-case__role-boards figure:nth-child(2) {
    margin-top: 22px;
  }

  .servicedesk-case__system-grid {
    gap: 48px;
  }

  .servicedesk-case__system-copy h2,
  .servicedesk-case__result-copy h2 {
    margin-bottom: 28px;
  }

  .servicedesk-case__system-copy dl {
    grid-template-columns: 1fr;
    margin-top: 38px;
  }

  .servicedesk-case__system-copy dl > div:nth-child(even) {
    padding-left: 0;
    border-left: 0;
  }

  .servicedesk-case__scope .servicedesk-case__chapter-head > p:last-child {
    margin-top: 28px;
  }

  .servicedesk-case__scope-list {
    margin-top: 10px;
  }

  .servicedesk-case__result-grid {
    gap: 48px;
    margin-bottom: 64px;
  }

  .servicedesk-case__metrics dt {
    font-size: 62px;
  }

  .servicedesk-case__result-board {
    border-radius: 20px;
  }

  .servicedesk-case__result-board figcaption {
    padding: 15px 17px 18px;
  }

  .servicedesk-case__cta-actions {
    max-width: none;
  }
}

@media (max-width: 340px) {
  .servicedesk-case__shell {
    width: calc(100% - 28px);
  }

  .servicedesk-case__topline {
    gap: 14px;
  }

  .servicedesk-case__topline > p {
    max-width: 108px;
    font-size: 7px;
  }

  .servicedesk-case__hero h1 {
    font-size: 42px;
  }

  .servicedesk-case__role-intro article {
    padding-inline: 20px;
  }

  .servicedesk-case__journey-list li {
    grid-template-columns: 32px minmax(0, 1fr);
    gap: 10px;
  }

  .servicedesk-case__scope-list li {
    grid-template-columns: 36px minmax(0, 1fr);
    gap: 12px;
  }

  .servicedesk-case__metrics {
    grid-template-columns: 1fr;
  }

  .servicedesk-case__metrics > div,
  .servicedesk-case__metrics > div:first-child {
    padding: 22px 0;
    border-left: 0;
  }

  .servicedesk-case__metrics > div:first-child {
    border-bottom: 1px solid var(--sd-line);
  }
}

/* Route-level color authority: shared site polish forces generic paragraphs to
   a cool light tone, while this case alternates paper and dark chapters. */
html.brawus-v2-html body#body.brawus-v2 .servicedesk-case .servicedesk-case__wordmark {
  color: var(--sd-ink) !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case .servicedesk-case__topline > p {
  color: var(--sd-muted) !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case :is(.servicedesk-case__hero-note > span, .servicedesk-case__eyebrow) {
  color: var(--sd-violet) !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case :is(
  .servicedesk-case__hero-note > p,
  .servicedesk-case__body-copy p,
  .servicedesk-case__chapter-head > p:last-child,
  .servicedesk-case__roles-head > p,
  .servicedesk-case__scope-list p,
  .servicedesk-case__result-copy > p
) {
  color: var(--sd-copy) !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case .servicedesk-case__body-copy p.servicedesk-case__lead {
  color: var(--sd-ink) !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case .servicedesk-case__role-intro article:first-child > p {
  color: var(--sd-violet) !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case .servicedesk-case__role-intro article:last-child > p,
html.brawus-v2-html body#body.brawus-v2 .servicedesk-case .servicedesk-case__system .servicedesk-case__eyebrow {
  color: var(--sd-mint) !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case .servicedesk-case__journey .servicedesk-case__eyebrow {
  color: rgba(255, 255, 255, .9) !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case .servicedesk-case__journey-list :is(p, small),
html.brawus-v2-html body#body.brawus-v2 .servicedesk-case .servicedesk-case__journey-list > li > span {
  color: rgba(255, 255, 255, .9) !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case .servicedesk-case__system-copy > p {
  color: rgba(255, 255, 255, .68) !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case .servicedesk-case__cta-index {
  color: rgba(255, 255, 255, .9) !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case .servicedesk-case__cta-panel > div:nth-child(2) > p {
  color: var(--sd-mint-on-violet) !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case .servicedesk-case__result-board figcaption span {
  color: var(--sd-mint-on-violet) !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case a.servicedesk-case__button--light {
  min-height: 58px !important;
  color: #fff !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case a.servicedesk-case__button--light span {
  flex: 0 0 28px;
  width: 28px;
  height: 28px;
  min-height: 0 !important;
  display: inline-grid;
  place-items: center;
  color: var(--sd-ink) !important;
  font-size: 14px;
  line-height: 1;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case a.servicedesk-case__button--light:hover,
html.brawus-v2-html body#body.brawus-v2 .servicedesk-case a.servicedesk-case__button--light:focus-visible,
html.brawus-v2-html body#body.brawus-v2 .servicedesk-case a.servicedesk-case__button--light:hover span,
html.brawus-v2-html body#body.brawus-v2 .servicedesk-case a.servicedesk-case__button--light:focus-visible span {
  color: var(--sd-ink) !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case .sdm-demo :is(.sdm-demo__kicker, .sdm-demo__lead, .sdm-demo__note, .sdm-demo__status) {
  color: inherit !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case .sdm-demo .sdm-demo__kicker {
  color: #456257 !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case .sdm-demo .sdm-demo__lead {
  color: #53605a !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case .sdm-demo .sdm-demo__note {
  color: #4d5b55 !important;
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case .sdm-demo .sdm-demo__status {
  color: #53605a !important;
}

@media (prefers-reduced-motion: reduce) {
  .servicedesk-case *,
  .servicedesk-case *::before,
  .servicedesk-case *::after {
    scroll-behavior: auto !important;
    transition-duration: .01ms !important;
    animation-duration: .01ms !important;
    animation-iteration-count: 1 !important;
  }
}

html.brawus-v2-html body#body.brawus-v2 .servicedesk-case .servicedesk-case__wordmark-icon {
  display: block;
  width: 40px !important;
  max-width: none !important;
  height: 40px !important;
  flex: 0 0 40px;
  border: 1px solid rgba(18, 18, 22, .14);
  border-radius: 13px;
  box-shadow: 0 10px 24px rgba(18, 18, 22, .14);
  object-fit: cover !important;
}